The user base of Jira represents a variety of people. Others use Jira Software Cloud for managing Scrum teams and creating digital products in Agile projects. You may come across them fixing bugs, composing a spring plan, or organizing a log. Finally, we have Team Service Management, who use the platform for some IT purposes such as pain mapping and change management for internal and external clients.
Despite the multifold ways it can be helpful, there are also other platforms like best Jira alternatives . But the type of use case determines not only the budget but also the number of Jira alternatives that you can choose from.
What is Jira?
Jira consists of two separate products.
- Jira Software Cloud is a project management application designed for development teams and its greatest advantage is certainly Agile and Scrum project management. The issue and bug tracking as well as other product development facets used by the product management and development teams. It comes with reporting features such as burndown charts control charts and velocity charts, and you can automate your development workflows for a higher efficiency level.
- Jira Service Management (JSM) is an ITSM tool. IT teams utilize it to capture, track, and troubleshoot IT incidents or service requests. Using JSM, you will be able to create and manage a service catalog and/or knowledge base which consists of articles, FAQs, and other documents for the end-users. You will also be able to generate custom reports or use the central dashboard to monitor your team`s performance and customer satisfaction. The same as with Jira Software Cloud we also have automation to help the task run smoothly as well.
Quick Glance: Top Jira Alternatives
Name | Best For | Pricing | More or Less Expensive than Jira? |
Zendesk | Customer support | From $55/agent/month (billed annually) | More |
Trello | Small teams using Kanban | Free plan available; paid plans from $5/user/month | Less |
ServiceNow | IT Service Management (ITSM) | Custom | More |
Asana | Project management | Free plan available; paid plans from $10.99/user/month (billed annually) | More |
Alternative to Jira for Customer Support
Zendesk
![Zendesk Jira Integration](https://peaceloverbio.com/wp-content/uploads/2024/02/Zendesk-Jira-Integration-1024x615.png)
Customer support is one of the things you should never get wrong, therefore, when it comes to customer support platforms, the choice can be rather overwhelming.
Jira’s ITSM features are the reason why it is more suitable for IT support teams. You will obtain the automation and customizable collaboration tools, the ability to create workflows, and task tracking. Jira is also equipped with sophisticated reporting, you might need to install additional third-party extensions if you require deep customer support analytics.
Zendesk, on the contrary, is a better alternative for external customer support teams and those in need of more user-friendly ticketing software. It unifies support requests from the mail, chat, social media, etc. in one dashboard. Zendesk knowledge base also makes Zendesk easier to use for newbies at the help desk and can be a great tool to use for self-service support to minimize your workload. Also, similar to Jira, Zendesk offers in-depth reporting and analytical tools for tracking the most important metrics and providing information about the agent’s performance.
Zendesk Pricing: From $55/agent/month (billed annually) is more than Jira.
Kanban-Friendly Jira Alternative for Small Teams
Trello
![Trello Jira Integration](https://peaceloverbio.com/wp-content/uploads/2024/02/Trello-Jira-Integration-1024x611.png)
The kanban board is known to be a staple in project management, and it can help small teams improve their workflows and efficiency. Jira does a good job in that mostly for Agile teams.
However, Trello is the standard when it comes to Kanban, and it offers a more flexible approach that can be of more use if you’re not bound by Agile processes. Trello’s Kanban boards are easy to set up and use even by non-techy members with a simple drag-and-drop operation. Of course, Kanban isn’t for everybody, so if you are not keen on it, there are better Jira alternatives available.
Trello’s reporting feature is not as robust as Jira, but if you are a fan of a flexible, method-agnostic process planning platform that is easy to use, Trello is worthy of consideration.
Trello Pricing: Free plan available; paid plans from $5/user/month (if billed annually)
ITSM-Focused Jira Alternative
ServiceNow
![Servicenow Jira Spoke Setup](https://peaceloverbio.com/wp-content/uploads/2024/02/Servicenow-Jira-Spoke-Setup-1024x611.png)
If you are giving a thought about using Jira for your IT service management needs, please think about your enterprise size and scope first.
Jira can be a good decision for both small- to medium-sized businesses. Its core platform provides a lower level of ticketing with a relatively low cost either the initial costs or the training. In addition, Jira’s segmented product suite enables scaling with extra tools and features, catering to collaboration, road mapping, customer service, and many other needs. If you want to just begin your ITSM with a simple and quick start, then selecting Jira is what you should do.
However, if your primary concern is a more robust platform that links your whole organization, ServiceNow is a good option. Widely acknowledged as the gold standard in ITSM, ServiceNow will take more time to implement and cost more, but the result is a functionality that many think is enough justification for that time and the money spent implementing it.
Also, ServiceNow has the available features and utilities as well as the App Engine Studio which is an easy-to-use collaboration and app-building platform that can provide you with such a level of customization that without coding experience it lacks in Jira. ServiceNow would let you use generative AI technology (which is expected soon, but not there yet, on Jira) to simplify your processes. In contrast to Jira as a tool that’s fully rich in functionality, ServiceNow is more than suitable for your ITSM requirements.
ServiceNow Pricing: Custom (although the price is higher than Jira).
Best Jira Alternatives for Project Management Needs
Asana
![Asana For Jira Cloud](https://peaceloverbio.com/wp-content/uploads/2024/02/Asana-For-Jira-Cloud-1024x608.png)
When in search of a project management tool meant for coders, Jira would be a good place to start. However, Asana does a good job of providing an alternative if you don’t mind using a less purpose-built tool.
Asana can be applied to almost any industry; it works effectively in areas ranging from marketing and design to development, product management, and event planning. It’s a basic project management app with many views and an interface that is easier to use as compared with Jira.
Asana has a minimal learning curve and intuitive project boards which are more powerful and clearer than those of other tools. It has better reporting abilities too, which offers individual dashboards for general reporting and tasks, this makes it easier for you to get the data that is more useful to you. Both the reports and their creation, being pre-built or custom, are easy to use and automatically designed.
Asana Pricing: Free plan available; paid plans from $10.99/user/month (billed annually); more expensive than Jira.
Which Alternative to Jira Is Right for You?
You should ensure that you need an alternative to Jira. Jira is a quite well-equipped platform, and it is built for specific teams, hence check out all its functions. However, if you know Jira does not serve you, then determine what you use it for–ITSM, project management, Kanban, or customer support–and then pick the right app for your use case from the above list.